Privacy Policy

This Privacy Policy provides an overview of all information regarding the processing of personal data by Advanced Attorney Support LLC, a limited liability company incorporated under the laws of the State of Florida (AAS, we, our, or us).

AAS is strongly committed to protecting your privacy and complying with your choices. You will be in full control of all data relating to yourself. Both personal and non-personal data and information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide, including, but not limited to the California Online Privacy Protection Act (CalOPPA); the California Consumer Privacy Act (CCPA), and the EU General Data Protection Regulation (and its UK counterpart) ((UK) GDPR) (collectively, the Data Protection Legislation). We strive to make you feel safe when we collect or share your data and therefore, we want to be transparent on how we collect, use, share and store the information about you and the choices available to you as data subject.

This Privacy Policy is about how we handle the personal information of users of AAS (the Privacy Policy). The Privacy Policy applies to the AAS website and web app, located at advattorneysupport.com (the Website), as well as your use of or access to any of our (online) services (the Services).

What is the aim of this Privacy Policy?

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. The Website is not intended for children, and we do not knowingly collect data relating to children. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

When does this Privacy Policy apply?

This Privacy Policy applies to the processing of personal data of AAS users. We will provide you with a high level of control over your personal data and will clearly inform you when information that personally identifies you is asked for.

Usage of personal data

We use and collect your personal data for the following purposes:

To offer you the functionalities of the Website and for the technical and functional management thereof: We strive to make our Website easily accessible and to offer you the best possible experience and functionalities. We process technical data of everyone who visits and uses our Website in order to manage it and improve its performance. We may also need to process your personal data so that you can save your data (or preferences) to configure your device to give you a personalized experience. The functionalities of the Website are largely made available through the use of functional cookies. You can read more about our use of cookies in our Cookie Policy.
For relationship management and marketing: AAS uses the information in the contractual relationships database to send you updates you on developments within AAS. We also may use your personal data for the development, execution and analysis of market research and marketing strategies.
To provide user support: We want to offer you the best experience possible when using our services and Website. Therefore, we are ready to handle any questions or complaints you might have. When you get in touch with us at our office, via social media, via a contact form, or in any other way, we will use your personal data in order to reply to you, answer your question, or handle your complaint.
To process your payment: In order to use our services, you will need to enter into a subscription agreement for payment thereof. We will process your payment data in order to handle the payments, and for administrative purposes such as sending you invoices or refunds.

Legal bases for collecting your personal data

The legal basis we have in order to collect your personal data will depend on the type of data collected. In any case, it will be either of the following:

We need to perform our obligations under a contract with you
You have given us explicit consent
It is in our legitimate business interest
To comply with our legal obligations

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, and/or text message with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation, and you will always have the opportunity to opt-out.

Which personal data do we collect?

We collect the following types of personal data:

Identity Data: first name, last name, username or similar identifier, title, date of birth, vehicle registration and make/model.
Contact Data: billing address, pick-up address, email address and telephone numbers.
Financial Data: bank account and payment card details.
Transaction Data: details about payments to and from you and details of your subscription(s).
Professional Data: details about your occupation, role, qualifications, and title.
Usage Data: includes details of your use of our Website, such as traffic data and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.
Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

We do not collect any sensitive about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How do we collect your personal data?

Information you give us. This is information (including Identity, Contact, Financial, and Marketing and Communications Data) you consent to giving us about you by filling in forms on the Website, or by corresponding with us (for example, by email or chat). It includes information you provide when you subscribe to any of our Services, inquire regarding the Services, enter a promotion or survey, and when you report a problem our Services. If you contact us, we will keep a record of that correspondence.
Information we collect about you and your device. Each time you visit our Website, we will automatically collect personal data including Device and Usage Data. We collect this data using cookies and other similar technologies. Please see our cookie policy [LINK] for further details.
Information we receive from other sources including third parties and publicly available sources. We will receive personal data about you from various third parties. Device data from the following parties such analytics providers such as Google, contact, financial and transaction data from providers of technical, payment and delivery services.

How do we use your personal data?

We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data in the following circumstances:

Where you have consented before the processing.
Consent means processing your personal data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is a freely given, specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us.
Where we need to perform a contract we are about to enter or have entered with you.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Where we need to comply with a legal or regulatory obligation.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

For which purpose do we collect your personal data?

Purpose/activity	Type of data	Lawful basis for processing
To register you as a new user	Identity Contact Financial Device	Your consent
To process payments and deliver Services including managing payments and collecting money owed to us.	Identity Contact Financial Transaction Device Marketing and Communications Location	Your consent Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you including notifying you of changes to the Services	Identity Contact Financial Profile Marketing and Communications	Your consent Performance of a contract with you Necessary for our legitimate interests (to keep records updated and to analyse how customers use our products/ Services) Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions)
To enable you to participate in a competition or complete a survey	Identity Contact Device Profile Marketing and Communications	Your consent Performance of a contract with you Necessary for our legitimate interests (to analyse how customers use our products/Services and to develop them and grow our business)
To administer and protect our business and Website including troubleshooting, data analysis and system testing	Identity Contact Device	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security)
To deliver content and advertisements to you To make recommendations to you about goods or services which may interest you To measure and analyse the effectiveness of the advertising we serve you To monitor trends so we can improve the Website	Identity Contact Device Content Profile Usage Marketing and Communications Location	Consent Necessary for our legitimate interests (to develop our products/Services and grow our business)

How long do we retain your personal data?

We will not retain your personal data for any longer than we need it. By law, we have to keep basic information about our clients (including Contact, Identity, Financial, and Transaction Data) for tax purposes.

In some circumstances, you can ask us to delete your data. See below for further information.

In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Which parties have access to your personal data?

Within AAS, our employees, contractors, agents and directors have access to personal data, but only to the extent necessary to properly perform their individual tasks.

AAS only shares personal information with third parties if it is necessary to serve the applicable purpose as set out above. When a third party processes your personal data, this is only possible according to the instructions of AAS. They therefore act as our data processor. In all cases, we will ensure that third parties with access to your personal information have implemented appropriate technical and organizational measures to maintain our intended level of privacy and security. We will conclude the necessary agreement with the data processor(s), whereby we include obligations to ensure that your personal data is only processed so that the data processor can fulfil his duty to provide services to us.

Under these conditions, the following third parties will have access to your personal data. Please click on the relevant links to review their respective privacy policies:

Information regarding your use of the website and other information gathered through cookies is shared with web analytics, session recording, and online marketing services. Read more about the use of cookies in our Cookie Policy.
We may professional advisors such as insurers, accountants, consultants, and legal professionals.
Internal Revenue Services, regulators and other authorities acting as processors or joint controllers.
When your activity gives us any indication to do so, we may disclose information with the relevant authorities necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to safety, or violations of the Terms of Service.
Personal data may be shared within AAS’s corporate family to provide you with relevant other services.
We may collect, process, analyse and share aggregate or de-identified information about used with third parties for marketing, advertising, research or similar purposes.
If we are in any negotiation with a third party which will involve the transfer of all or substantially all of our assets, we may transfer certain personal data as required.

In all other cases, your personal information will not be provided to third parties, unless required by law. AAS will never sell your personal data.

International Transfers of Personal Data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Whenever we transfer your personal data to countries outside of the European Economic Area (EEA), we will do so in accordance with the Data Protection Legislation. Any party located outside of the EEA will have to enter into the Standard Contractual Clauses alongside any data processing agreement they enter into (unless exempted).

How do we secure your personal data?

Your personal information is stored securely at all times. We value the protection of your privacy. We have taken strong security measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We further ensure that personal data is only accessible to those specific persons who are authorized based on their function.

Any payment transactions carried out by our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

We will collect and store personal data on your Device using application data caches and browser web storage (including HTML5) and other technology.

You are also encouraged not to submit any personal data that is not required and which you do not want to be seen, collected, or used by other users.

AAS has taken the necessary technical and organizational measures to prevent, identify, report and deal with data protection breaches. We will notify you and any applicable regulator when we are legally required to do so.

Your rights

As the owner of the personal data, you have the following rights:

Right of access: You have the right to receive a copy of the personal information we hold about you to verify that we are lawfully processing the data (commonly known as a ‘data subject access request’).
Right to correction: You may request any incomplete or incorrect information that we may have about you to be corrected or supplemented.
Right to be “forgotten”: If there is no good reason to keep your personal information, we will stop processing. You also have the right to ask us to delete your personal information. We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Right to object to the processing of your personal data: You can submit a request not to process your personal data, either temporarily or permanently, when we rely on our legitimate interest, and you feel it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
Right to portability: You can submit a request to transfer your personal data to a person or institution designated by you. This right only applies to automated information which your initially provided consent for us to use or where we used the information to perform a contract with you.
Right to restrict processing of your personal data: Under certain circumstances you can object to the processing of personal data altogether. This can occur in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to withdraw consent: You also have the right to withdraw your previously granted permission to process your personal data or to object to the processing of your personal data by AAS. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Every request is subject to applicable law, which means that we may have to store the personal information. We also want to remind you that you have the right to make a complaint to your national Data Protection Authority if you think we are not compliant with the applicable data protection legislation.

How can you access your personal data?

If you want to know what personal data we have about you, you can ask us for details and a copy (if we hold personal data). This is known as a “subject access request”. All subject access requests should be made in writing and sent by email.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Cookies

We use cookies and/or other tracking technologies to distinguish you from other users of the Website and to remember your preferences. This helps us to provide you with a good experience when you use the Website and also allows us to improve the Website. For detailed information on the cookies we use, the purposes for which we use them and how you can exercise your choices regarding our use of your cookies.

Minors

We insist on not processing any personal data of children under the age of 18, unless this is explicitly consented to by a parent or legal guardian. However, as it is hard to detect whether we are doing so, we strongly encourage you to inform us if you have reason to believe we process the personal data of a minor. We will delete this personal data instantly.

External Links

Our Website may display links to other websites. Unless these other websites are affiliated with AAS, we are not responsible for the privacy policies that these other websites use, nor for their content and security. We do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services. We advise you to inform yourself by reading the privacy policies on these websites.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on our Website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Website following the alterations. For major updates, we will ask you to reconfirm your consent. We recommend that you check this page regularly to keep up-to-date.

This Privacy Policy was last updated on September 4, 2023.

Questions or comments?

We have appointed a data privacy manager. If you have any questions about this Privacy Policy, please contact us. Let us know if, for any reason, you believe we have not adhered to the principles in this Privacy Policy. We will do our best to promptly make corrections.